GENERAL INFORMATION
Shipping and Delivery – Delivery Zones
Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.
Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.
positivo will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery – Shipping costs
Standard Shipping (Ground) is provided for all US orders except any other specified specialty item. Some Specialty items and customized products may be subject to production lead times, processing times, and delivery delays. For domestic purchases, we do not currently offer 2-day, Overnight, Priority Overnight, or Saturday shipping. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.
Generally, delivery costs are free for orders within the continental United States.
In some cases, a direct signature will be required on orders.
You will receive an email containing your Tracking Number once your package has been shipped. Refer to the email or visit your Order History for account holders to check the most up-to-date status of your order.
We will inform you of the shipping costs in the order summary displayed on the Website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the products ordered.
Delivery Time – Problems with delivery
Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled “Returns and Exchanges.” See also Specific Terms and Conditions of Sale as applicable to your order.
INTERNATIONAL SHIPMENTS
Shipping and Delivery-International
We currently ship internationally to some countries worldwide. Please send us an email at intlship@positivo.shop to determine if shipment to your country is possible. All international orders are shipped via FedEx, DHL, or other delivery services. You are responsible for all shipping and related costs. Expedited shipping is avaliable for a flat rate of $150 (USD). Otherwise, please allow 1-2 weeks for delivery. An international shipment tracking number will be provided upon shipment to your destination.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by positivo. The Checkout prices do not include Duties, Taxes, etc. These will be paid by the shopper on delivery. Customers are responsible for all import taxes, customs, tariffs, excises, and/or other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. positivo has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. In the case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local Customs & Duties Offices for more information regarding excise duties.
All sales are final on orders shipping to locations outside of the conterminous United States.